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  1. #1
    Join Date
    Jan 2007
    Location
    Morocco - Hong Kong
    Posts
    122

    * UK2 GROUP - Resell.biz - Adult content on domain expiration page

    Hello,

    We have a reseller account with Resell.biz, yesterday a customer contacted us saying that his website is showing Adult content, after verification we found out that the domain has expired on 12th.

    Whoever, the domain name was pointing to Resell.biz nameservers, but instead of an expired domain message, there was porn there!

    After i contact the customer support, they reacted by suspending the domain name and telling us that we violated AUP, and we should resolve the porn issue before we ask for the domain to be unsuspended so we can renew it again!

    They refused to admit that we have no control over expired domains, and also refused to tell that the domain was pointing to their servers... and they are asking me to reply to the ticket they opened once they suspended the domain to tell them that the adult content were removed before they can allow me to renew the domain!

    what do you think ?

    Thank you

  2. #2
    Join Date
    Oct 2005
    Location
    Summerville, SC
    Posts
    1,021
    There is nothing in the resell.biz AUP that prohibits adult content anyway, so that really doesn't make sense...

  3. #3
    Join Date
    Jan 2007
    Location
    Morocco - Hong Kong
    Posts
    122
    @Daniel_B you are right!

    but the problem here, is that we did not put any adult content online!

    This content was shown instead of domain expired page... so i'm maybe thinking that they are making money from expired domains by doing adult business there...

  4. #4
    Join Date
    Feb 2005
    Location
    localhost
    Posts
    5,473
    If the domain is expired nothing you can do, sounds like it has already been resold and the new owner published that content or using it for a landing page.
    Respectfully,
    Mr. Terrence

  5. #5
    Join Date
    Jan 2007
    Location
    Morocco - Hong Kong
    Posts
    122
    no, the domain is still under our account.

    the content was put the day after expiration.

    They have finally unsuspended the domain when i called them and told him that i have all the proofs that the domain was pointing to resell.biz servers and using there DNS.

    I asked the guy who replies to live chat, tickets and the phone (one guy) to forward my request to an executive or a manager, but hi never did.
    Last edited by htw_Mehdi; 08-14-2014 at 01:13 PM.

  6. #6

    Review of this situation

    Hello,

    Thank you for bringing this to our attention. I am reviewing this case now, and I would like to ensure you that our Management is reviewing this closely.

    Please add "ATTN: Management" to the subject line in a reply to the open case so that I can continue to review this for you and ensure that this has been resolved, and we take any appropriate action to ensure this does not happen in the future.

    Thank you again for bringing this to our attention and for your patience and understanding as we investigate this for you further.

  7. #7
    Join Date
    Jan 2007
    Location
    Morocco - Hong Kong
    Posts
    122
    @reselldotbiz

    Most of the communications went through your live chat, you can check the logs for a full review of the case.

    Thank you.

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