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  1. #1
    Join Date
    Mar 2014
    Location
    Dhaka, Bangladesh
    Posts
    103

    Question Domain verification problem

    I'm using resell.biz. One of sub reseller buy two domain using his sub reseller panel.
    but, he didn't any receive domain verification email from resell.biz.

    I sent re-send verification email 5-10 times. but there is no email at his inbox. i sent a support email at resell.biz but they don't reply within 5-6 days.

    any solution?

  2. #2
    The email's would go to the registrant contact rather than the reseller contact. If the customer account has any changes made to the address or email, then that will also trigger that email verification.

    One thing to do is check who the registrar is, if resell.biz be persistent, if PDR then email PDR and get them to deal with it.

    Some email providers, gmail and hotmail for example have blocked some messages as spam.
    NetEarth One
    ICANN Accredited Registrar, https://reseller.netearthone.com
    Full UK support, 7 days a week 365 days a year!

  3. #3
    Join Date
    Mar 2014
    Location
    Dhaka, Bangladesh
    Posts
    103
    No, registrant didn't get the verification email (he checked inbox + spam several times). that's why he can't verify the domain names. he is my sub reseller.

  4. #4
    Join Date
    Oct 2012
    Posts
    573
    Quote Originally Posted by hostgenius View Post
    No, registrant didn't get the verification email (he checked inbox + spam several times). that's why he can't verify the domain names. he is my sub reseller.
    The email is sent to the administrative contact of the domain name. This is not the sign up email of the sub reseller or the customer. Some companies use their own email address as the admin contact, so be sure to check the whois to check which address is being used.

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