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11-28-2014, 02:37 PM #1WHT Addict
- Join Date
- Apr 2005
- Posts
- 121
Domain name registrar (not GoDaddy or NameCheap)
I have used GoDaddy for 10 years. What I dislike: the many things they try to sell when checking out and the horrendous admin panel. It takes me minutes to get something done. Also the latest news (not supporting chat for international users 24/7) is also making me NOT move my domains there. I mean I cannot wait for days on the phone and I won't pay international calling fees just for a 10 bucks domain name.
NameCheap was until today my choice for 6 years. Loved how simple it is and how fast everything works. Until 3 days ago when my account got hacked and my portfolio site's NS were changed. I noticed it doesn't load and looked at the whois. I was actually working on it, otherwise I'd probably have lost it (and my clients' domains with it).
The story that followed is an example of how crappy support can be. I had to wait for at least 4 hours (even 10 or 12) to get a reply. I had to chat with them and all they did was tell me they'd open a new ticket.
I have worked with many companies so far (I am a web designer and also do admin work for my clients), NONE told me to submit tickets, when discussing via chat. That's why you have the damn chat, use it and solve my problem.
Anyway .. too me 48 hours to be able to have my proof taken into account and get the domain name unlocked. 48 hours for something that someone can do in 2 minutes! In all the cases when I had to deal with support, everything I had to solve was done in 2 minutes by the exact person who was chatting with me.
OK .. so I got the account back, the domains still locked for few days to see if there's nothing wrong anymore.
Few hours ago I get an automated email to change my password. I was locked out for trying 3 times to log in and missing the password. I was not at the computer and the IP is not mine.
So I get back to the NameCheap chat and tell them there's a hacking attempt on my account (again in 3 days) and the IP they should block. No, they cannot block an IP, looks like they don't have this option. No, they cannot check my domain name to see why in 24 hours it still shows their ads and not my web site, I need to submit a ticket.
I am really fed up with this HORRIBLE service and shocked to see it from them.
Is there any option for someone with 40-50 domain names to move to? I'd like to stay away from them, would not entrust my business to someone who won't do anything to prevent my account from being hacked (again) and who take 2 days to unblock an account.
I would like a registrar who DOES use chat (I don't have time to wait for 3 days to receive an email reply) and I will not wait by the phone to get in touch with anyone.
Really appreciate any idea.
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11-28-2014, 07:49 PM #2Web Hosting Evangelist
- Join Date
- Apr 2002
- Location
- Las Vegas, Nevada
- Posts
- 510
Wow ... sorry to hear
We have used eNom since 2002 / as well as we use OpenSRS since 2008? for our hosting services .... for my personal stuff I use Name.com
Check them out / I would say eNom or OpenSRS both we have had good support / but OpenSRS is a bit quirky with their control panel / they have recently as of in the past 4 months updated / but seems to take them long time to introduce features
My vote for client management would be eNom
Personal stuff Name.com
Many of our clients are on our proprietary domain management panel but the above choices are recommendations / check them out.
Have a good weekend
Dave
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11-28-2014, 07:53 PM #3Disabled
- Join Date
- Jun 2005
- Posts
- 3,455
You won't pay international phone fees for a 10 buck domain but you expect them to pay their staff work time for the same?
Here is your logic, you as the user are going to spend more in a phone call than what your domain cost right? Which is true.
Well, here is their other logic. Even if they assist you on the phone for 10 minutes a year, those minutes cost them more in salary for that person than what they earned with your domain.
If you want phone support with your domains, you would probably be paying 100$ per registration just to cover the cost. Go cheap, expect cheap service.
Sadly you have to understand that nobody earns anything with domains anymore, most don't even provide support at all because of this reason. Domains are just way too cheap to put a human for you doing anything, even replying an email cost them a few minutes, and staff salary is has to be paid, its easy to have your cost per hour and how much someone can do in one hour. Its just math and the numbers don't close, even if you have staff in Africa which is paid 50$ bucks a week it would still don't close.
If they have to assist even 15 minutes per domain, they are losing money, and since Godday has millions of domains and customers, they know this better than I do, they are probably paying tons of people just to reply emails, chat and take the phone calls, but are not taking enough money to cover those costs.
You need to be realistic about your expectations in terms of what you get for what you pay.
Are you willing to pay extra per chat or phone call or support? If yes, then maybe you will find some company which can assist you immediately on this type of emergencies.
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11-29-2014, 12:39 AM #4Web Hosting Master
- Join Date
- Nov 2011
- Location
- Calgary, Alberta, Canada
- Posts
- 699
I believe NameCheap uses eNom to register the domains, but maybe I'm wrong?
If your looking for a domain registrar with live support, then I'm just going to tell you, good luck. I've found NameCheap's live support to be better than other companies live support. Sometimes (not always) they will need to open a ticket, but they will at least open it for you. This is normal practice, especially when they're dealing with so many customers.
If you want super fast support, then using a domain registrar isn't the best choice. I would go with a third party that uses a domain registrars (eNom, NetEarthOne, GoDaddy, etc) API and that isn't so big. Just note that some of the problems may need to be handled by the domain registrar directly so you'd be waiting longer for a resolution.Little Apps
Open Source Software
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11-29-2014, 02:53 AM #5Web Hosting Master
- Join Date
- Nov 2001
- Location
- London
- Posts
- 4,931
There's two things that are at the absolute top of the totem pole at Namecheap.
1) Customer privacy/security
2) Customer satisfaction
On #1, we put a lot of time, effort and resources into safeguarding our clients. That includes their rights (we stand up to government) and their data. In your case, you suffered an account level security breach that resulted in our systems placing your account in an extra level of security for your good. We don't want any clients to ever lose their domains because they've suffered a security lapse (weak password policies is the root cause in 99% of these).
On #2, I can't think of any other business, in any industry that supports such a wide variety of requests within most departments in real time - in live chat. Can you? Some other online / e-commerce businesses will have live sales chat. A very select number will have live support. We include both of these and include billing, level 2 support and a whole lot of other sub departments within the customer support arena. We have hundreds of employees online at any one time to service requests in real time. Why? Because we know just how important getting things answered right away is.
In some cases, however, we need to do a more thorough security check. These are human checks, above and beyond our industry leading automated checks. These take time, as we like to do things thoroughly and we like to get things right. And honestly, 4 hours to do this on BlackFriday? I think you need to consider that most other registrars take days to do this even when its off peak.
If you cannot appreciate what we're doing for you and just how far we go to serve our customers, I honestly think you will be better off moving your domains elsewhere.Matthew Russell | Namecheap
Twitter: @mattdrussell
www.easywp.com - True Managed WordPress, made easy
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11-29-2014, 03:09 AM #6Web Hosting Master
- Join Date
- Nov 2011
- Location
- Calgary, Alberta, Canada
- Posts
- 699
Little Apps
Open Source Software
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11-29-2014, 06:57 AM #7Web Hosting Master
- Join Date
- May 2004
- Posts
- 4,076
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11-29-2014, 07:25 AM #8Newbie
- Join Date
- Aug 2014
- Posts
- 8
I've always used 1&1, 99p for the year on my first domain with them (works out at £1.29 with taxes). Haven't had any problems with them, worth taking a look.
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11-29-2014, 08:17 AM #9WHT Addict
- Join Date
- Nov 2010
- Posts
- 145
Well, you can try http://www.internetbs.net.
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11-29-2014, 05:13 PM #10Web Hosting Master
- Join Date
- Apr 2000
- Location
- Brisbane, Australia
- Posts
- 2,602
Surprised namecheap still doesn't have 2 step authentication for logins to further secure user's accounts ? I can't seem to find any option in my namecheap account ?
I use internetbs.net and they have 2 step authentication for logins for more security: CentminMod.com Nginx Installer Nginx 1.25, PHP-FPM, MariaDB 10 CentOS (AlmaLinux/Rocky testing)
: Centmin Mod Latest Beta Nginx HTTP/2 HTTPS & HTTP/3 QUIC HTTPS supports TLS 1.3 via OpenSSL 1.1.1/3.0/3.1 or BoringSSL or QuicTLS OpenSSL
: Nginx & PHP-FPM Benchmarks: Centmin Mod vs EasyEngine vs Webinoly vs VestaCP vs OneInStack
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11-29-2014, 06:00 PM #11Web Hosting Master
- Join Date
- Nov 2011
- Location
- Calgary, Alberta, Canada
- Posts
- 699
Yes, they do have 2 factor authentication. This article shows how to set it up. The only thing is they only support voice calls and text messages, and not Google Authenticator, Authy or Duo
Little Apps
Open Source Software
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11-30-2014, 03:35 AM #12Web Hosting Master
- Join Date
- Apr 2000
- Location
- Brisbane, Australia
- Posts
- 2,602
: CentminMod.com Nginx Installer Nginx 1.25, PHP-FPM, MariaDB 10 CentOS (AlmaLinux/Rocky testing)
: Centmin Mod Latest Beta Nginx HTTP/2 HTTPS & HTTP/3 QUIC HTTPS supports TLS 1.3 via OpenSSL 1.1.1/3.0/3.1 or BoringSSL or QuicTLS OpenSSL
: Nginx & PHP-FPM Benchmarks: Centmin Mod vs EasyEngine vs Webinoly vs VestaCP vs OneInStack
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