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Thread: namecheap in whmcs
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01-06-2015, 12:26 AM #1Newbie
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- Jan 2015
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namecheap in whmcs
Hi,
I turned on namecheap domain register in WHMCS (5.3.10) and configured to use "test (sandbox)" mode. On whmcs side I configured the correct API key and on namecheap side the IP of whmcs server is configured.
Now when adding domains in whmcs, I get this error
04/01/2015 14:14
Domain Registration Failed - Domain ID: 4 - Domain: test12345.com - Error: An error occurred: [5050900] An unhandled exception occured. Please try again.
Anything i need to configure to make it work? or any clue what might be the issue?
thanks a lot
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01-06-2015, 01:07 AM #2Junior Guru Wannabe
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- Aug 2014
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What did namecheap support have to say about the error?
John @ InclusiveHost - Supporting starter websites to E-commerce sites.
Optimized Shared | Managed VPS | Managed Dedicated | Managed Cloud
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01-06-2015, 01:10 AM #3Newbie
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i talked to livechat from namecheap and it was not resolved, and submitted a ticket and their developer is looking into it but it has been a while so i am not sure if i will get response from them.
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01-06-2015, 01:43 AM #4Cloud Ninja
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Seems it is their api bug.
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01-08-2015, 01:09 AM #5Newbie
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Yes. However, it is quite disappointing that there is still no response from Namecheap development team for the ticket i submitted.
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01-08-2015, 01:18 AM #6Cloud Ninja
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█ AdroitSSD LLC - Incredible™ Hosting Platform| In Business Since 2012 | 24/7 Real Support
█ Pure SSD Hosting - 90 Days Moneyback Guarantee! | LiteSpeed + LSCache | 99.95% Uptime | CloudLinux
█ SSD KVM VPS - INTENSE™ DDOS Protection |1 Gbit port Speed | LiteSpeed & Softaculous License
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01-08-2015, 01:23 AM #7Newbie
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thanks.
I did spend hours with the support agent via livechat and that's how he decided to pass the issue to the development through ticket.
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01-08-2015, 05:25 AM #8Web Hosting Master
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Our dev team, as you'd expect, isn't available via LiveChat.
If development is needed / code needs to be changed, it's probably gone into our backlog for review. If you PM me the ticket ID I'll follow up internally and determine where we're at on this.
MattMatthew Russell | Namecheap
Twitter: @mattdrussell
www.easywp.com - True Managed WordPress, made easy
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01-08-2015, 04:57 PM #9Newbie
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thanks Matt. the ticket id is PTD-206-15957
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