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  1. #1

    namecheap in whmcs

    Hi,

    I turned on namecheap domain register in WHMCS (5.3.10) and configured to use "test (sandbox)" mode. On whmcs side I configured the correct API key and on namecheap side the IP of whmcs server is configured.

    Now when adding domains in whmcs, I get this error

    04/01/2015 14:14
    Domain Registration Failed - Domain ID: 4 - Domain: test12345.com - Error: An error occurred: [5050900] An unhandled exception occured. Please try again.

    Anything i need to configure to make it work? or any clue what might be the issue?

    thanks a lot

  2. #2
    Join Date
    Aug 2014
    Posts
    69
    What did namecheap support have to say about the error?
    John @ InclusiveHost - Supporting starter websites to E-commerce sites.
    Optimized Shared | Managed VPS | Managed Dedicated | Managed Cloud

  3. #3
    i talked to livechat from namecheap and it was not resolved, and submitted a ticket and their developer is looking into it but it has been a while so i am not sure if i will get response from them.

  4. #4
    Seems it is their api bug.
    AdroitSSD LLC - Incredible™ Hosting Platform| In Business Since 2012 | 24/7 Real Support
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  5. #5
    Yes. However, it is quite disappointing that there is still no response from Namecheap development team for the ticket i submitted.

  6. #6
    Quote Originally Posted by tomwang View Post
    Yes. However, it is quite disappointing that there is still no response from Namecheap development team for the ticket i submitted.
    You may knock them on live chat .
    AdroitSSD LLC - Incredible™ Hosting Platform| In Business Since 2012 | 24/7 Real Support
    Pure SSD Hosting - 90 Days Moneyback Guarantee! | LiteSpeed + LSCache | 99.95% Uptime | CloudLinux
    SSD KVM VPS - INTENSE™ DDOS Protection |1 Gbit port Speed | LiteSpeed & Softaculous License

  7. #7
    thanks.

    I did spend hours with the support agent via livechat and that's how he decided to pass the issue to the development through ticket.

  8. #8
    Join Date
    Nov 2001
    Location
    London
    Posts
    4,931
    Our dev team, as you'd expect, isn't available via LiveChat.

    If development is needed / code needs to be changed, it's probably gone into our backlog for review. If you PM me the ticket ID I'll follow up internally and determine where we're at on this.

    Matt
    Matthew Russell | Namecheap
    Twitter: @mattdrussell

    www.easywp.com - True Managed WordPress, made easy

  9. #9
    thanks Matt. the ticket id is PTD-206-15957

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