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March 25, 2015

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Here's the The Lowdown from DN Journal,
updated daily
to fill you in on the latest buzz going around the domain name industry. 

The Lowdown is compiled by DN Journal Editor & Publisher Ron Jackson.

Forbes Contributor Says Compatibility Issues Could Be Bigger Threat to New gTLDs Than Lack of Awareness

Overall new gTLD registrations haven't been as robust as many registry operators had hoped a year after the first wave of new extensions hit the web. With hundreds of new gTLDs fighting for a piece of the relatively small pie  that .com and other long established extensions haven't  locked up already,  it's tough out there. Still, many operators believe better marketing efforts that are now getting underway from major players like Donuts  will raise public awareness of the new options and significantly boost sales.

Today, an article by Forbes.com contributor Roger Kay pointed out a roadblock that could be an even bigger threat to new gTLDs than low recognition - a lack of universal compatibility with some key components of the web itself. Kay wrote, "a lot of the new domain names 

 

don’t work with existing devices and software.  Browsers don’t handle the new suffixes consistently or as expected, mail systems sometimes reject them as invalid, and some enterprise software generates unpredictable errors, which may requiring significant revisions to fix."

While I wasn't aware this kind of of potentially debilitating situation existed , Kay said ICANN has known about it all along, writing, "Ram Mohan, who sits on the Security and Stability Advisory Committee, said the problem has been known to ICANN since at least 2003 and remains unaddressed." Kay continued, "At an ICANN meeting in Singapore in February, a working group charged with sorting out the problem of “universal acceptance” admitted that the prospect of mass incompatibility is scary.  Brent London, Google's representative in the working group, put it pretty straightforwardly: “New types 

of domains and email addresses break stuff.  Just to send an email from one person to another, you’d find yourself in a situation where an operating system, mail servers, routers, mail service providers, security software, all need to work properly.”  And with the new suffixes, sometimes they don’t."

Kay added that a fix is still a long way off noting "During the final portion of the ICANN presentation, Christian Dawson of the Internet Infrastructure Coalition, in proposing that a Universal Acceptance Steering Group be formed, noted that its work should be envisioned to take 10 years... That’s a fair stretch to wait for the responsibles to untangle this hairball."

Kay believes ICANN is exacerbated the problem by letting far too many TLDs be released at the same time and advised the governing body to slow down the pace of new gTLD introductions while the compatibility issues are worked through. It is well worth reading his full article to familiarize yourself with the issues Kay raised.  It is certainly a sobering piece that could scare off a lot of potential registrants, especially in the corporate world where IT related changes are made at a glacial pace to begin with.

Still, I would imagine compatibility issues vary considerably from one new gTLD to another. Those who have few if any issues may do well to make that a selling point in their increased marketing efforts (perhaps by publishing favorable results from extensive testing of their extensions). As many have predicted from the start, the new gTLD program will have both winners and losers. In light of this story (and the greater attention that will be paid to these issues going forward as a result), the winners will likely need more than just a particularly attractive string and a healthy marketing budget - they will also need to be able to assure customers their TLDs won't create unexpected headaches for those who use them. Those who can do that will have a leg up in a field that is already flooded with competitors with many more on the way.  

Reliability graphic from Bigstock

Editor's Note: After publication of this article I was informed that the author of the Forbes.com piece had previously disclosed (in another of his articles for Forbes in September 2013 - that his company, Endpoint, had a consulting relationship with Verisign, the administrator of the .com and .net TLDs). New gTLDs obviously represent competition to Verisign's extensions. Thus far no one has questioned the points Kay raised in the article about there being potential technical issues with some of the new gTLDs, but when a relationship like this exists readers should know about it.

(Posted March 24, 2015) 


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