Results 1 to 11 of 11
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11-22-2015, 05:05 PM #1Web Hosting Guru
- Join Date
- Mar 2005
- Location
- New Zealand
- Posts
- 271
Beware if you have domains with name.com!
2 days ago, I was automatically charged by name.com for 4 domains that I did not intend to renew.
Having checked my name.com control panel, I noticed that all my domains had been set to "Auto-Renew".
I wrote to name.comPlease cancel these transactions and return the funds to my account credit.
Please remove auto renew from all my domains. I had never set it up; it is a bug of your interface.
All my domains have always and will always be set for manual renew.I hope your day is going well. I apologize for the delayed response. As a one time courtesy, we offer customers a 5 day grace period in which we will refund customers that have mistakenly registered or renewed a domain.
If you have domains with name.com, I recommend you check urgently if "Auto-Renew" has been activated without your permission.
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11-22-2015, 05:38 PM #2Geek Of All Trades
- Join Date
- Jul 2009
- Location
- NC
- Posts
- 938
GoDaddy has been known to pull the same crap. That is why I don't leave a real credit/debit card number on file with most registrars. I change it to a "test" number. This way, when/if something magically unchecks the no-auto-renew setting, they can't charge a bogus card.
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11-22-2015, 06:52 PM #3Web Hosting Master
- Join Date
- Nov 2002
- Posts
- 4,667
In ~10 years Name.com has never activated "Auto-Renew" on me. It is solely a client input.
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11-23-2015, 05:29 AM #4Web Hosting Master
- Join Date
- Jul 2010
- Location
- Online
- Posts
- 4,883
That's Name.com's default setting - they're not the only ones; in any case, once it's disabled, they don't re-enable it. I know that because I've been with Name.com, have registered and renewed about 10-15 domains with them and what you say has never happened.
They likely made no mistake; you most likely didn't disable Auto-renew of turned on by mistake yourself.My "ranking" is kidding.
I'm just a humble client, here to seek help and guidance from the true experts.
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11-23-2015, 12:40 PM #5Web Hosting Master
- Join Date
- Jan 2003
- Location
- South Africa
- Posts
- 2,158
It's not a glitch. If you fill out automatic billing, then it's enabled and shows the second you login if a domain is set to autorenew or not. It has saved me a number of times.
They can't win either way. If they disable it, people will complain. If it's enabled, people complain. Filling out billing info is kinda a giveaway though.
https://www.name.com/account/paymentprofile
Renewal Settings
Automatically renew new products and domains.
Automatically renew my services 1 month prior to expiration.
Notify me the day before my services expire
Notify me the day that my services expire
Notify me prior to removal of my expired services█ █ █
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11-23-2015, 02:25 PM #6Web Hosting Guru
- Join Date
- Mar 2005
- Location
- New Zealand
- Posts
- 271
I have been with name.com for many years and I know that I never had auto-renew enabled.
I am the only one to access my account.
Unless a hacker managed to steal my login details and change all domains to auto-renew, it is a bug in my interface. Glad it doesn't affect everyone.
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11-23-2015, 02:34 PM #7Web Hosting Master
- Join Date
- Jul 2010
- Location
- Online
- Posts
- 4,883
You must have - maybe involuntarily or by accident (I did that - accidentally turned auto-renew on and noticed it one month later) - or they wouldn't have automatically billed you.
If you're 100% sure you didn't do anything, it's indeed a bug and you should report it to the related dept.
Did you pay with PayPal? If yes, have you checked if you set up any subcrisption with Name.com? If you did, delete them as they will over-ride any disabled Auto-renew.My "ranking" is kidding.
I'm just a humble client, here to seek help and guidance from the true experts.
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11-23-2015, 02:45 PM #8█ ProlimeHost - Dedicated Server Hosting & KVM SSD VPS
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11-23-2015, 08:22 PM #9Junior Guru Wannabe
- Join Date
- Aug 2015
- Posts
- 43
I guess you did not disable the auto renew when you have joined with them, many companies enable auto renew option by default.
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11-24-2015, 01:13 PM #10Web Hosting Master
- Join Date
- Jul 2010
- Location
- Online
- Posts
- 4,883
OP says he didn't; imo he did it by accident as, if there was a bug like he suggests, we'd have sees other Name.com's clients coming here to complain about such a (not so small) issue.
Either that or he forgot to delete a PayPal subscription with Name.com - those over-ride any enabled/disabled auto-renew.My "ranking" is kidding.
I'm just a humble client, here to seek help and guidance from the true experts.
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11-24-2015, 04:29 PM #11Web Hosting Guru
- Join Date
- Mar 2005
- Location
- New Zealand
- Posts
- 271
Problem solved thanks to the (always) efficient support from name.com
They refunded the amount, and changed the setting to exclude auto-renew from all my domains.
According to them, Auto-renew had been automatically activated on all my domains when I changed the default payment method from Paypal to "Account credit". I like to keep my account in credit with 200-300$... so, obviously, I was not going to pay by Paypal when renewing domains whereas my account was in credit.
Good customer service, but fishy concept.
So, my warning stays is place: if you are with name.com and make any changes to your account, check that Auto-renew has not been activated against your will. And complain if it has.
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