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  1. #1
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    Namecheap Dashboard

    What a confusing cluttered mess it is. Micky Mouse having a bad day could have designed a better dashboard than that thing NC calls a dashboard.
    Last edited by bruc; 05-16-2016 at 08:55 PM.
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  2. #2
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    I had a thread here about it some time ago, and the folks at NC said they were going to make it better, and pretty much as quickly as possible. Never happened. It's still terribly clunky and confusing, and requires a chat session more often than not to resolve things. Not a fan.
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  3. #3
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    Quote Originally Posted by bruc View Post
    What a confusing cluttered mess it is. Micky Mouse having a bad day could have designed a better dashboard than that thing NC calls a dashboard.

    I thought they re-designed it already? No?

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  4. #4
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    Quote Originally Posted by bear View Post
    I had a thread here about it some time ago, and the folks at NC said they were going to make it better, and pretty much as quickly as possible. Never happened. It's still terribly clunky and confusing, and requires a chat session more often than not to resolve things. Not a fan.
    It's like trying to find a passed out drunk p*** ant in a 100 acre wheat field.
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  5. #5
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    Quote Originally Posted by bruc View Post
    What a confusing cluttered mess it is. Micky Mouse having a bad day could have designed a better dashboard than that thing NC calls a dashboard.
    Personally, I think NameCheap new Dashboard interface (if not mistaken, they just changed it early of 2016) is good (IMO) if compare to old Dashboard. It's responsive and working well in mobile devices.
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  6. #6
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    Quote Originally Posted by permasbear View Post
    Personally, I think NameCheap new Dashboard interface (if not mistaken, they just changed it early of 2016) is good (IMO) if compare to old Dashboard. It's responsive and working well in mobile devices.
    You must not have to do the amount of work in it we have to do then. And as far as responsive, everyone in here has 3 monitors ranging in size from 24 - 27 inches. Phones do not work where we are and mobiles are something that we consider useless in our business. My wife will tell anyone, I'll not move my office from here to a place where mobiles will work and I've restricted anyone from using anything mobile in my business.

    Glad it fits your fancy and works for you though. We're in and out of all our other registrars dashboards while we're trying to figure things out in NC.
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  7. #7
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    I'll just leave this in here for you http://www.shopperapproved.com/reviews/namecheap.com/ .
    Richard Kirkendall
    NameCheap.com
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  8. #8
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    Seen those, Richard, but thanks.
    I'd imagine the reviewers are not those with more than a few domains, so puffy UIs are "cool" and "fun".
    Those of us not there to be entertained, but instead get some work done, find it too overly complicated and awkward, but that's just an opinion of someone who is not an anonymous reviewer on shopperapproved.
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  9. #9
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    Quote Originally Posted by bear View Post
    Seen those, Richard, but thanks.
    I'd imagine the reviewers are not those with more than a few domains, so puffy UIs are "cool" and "fun".
    Those of us not there to be entertained, but instead get some work done, find it too overly complicated and awkward, but that's just an opinion of someone who is not an anonymous reviewer on shopperapproved.
    We worked in Monika and Internetbs today and it was like a breath of fresh air compared to trying to get anything accomplished in that over bloated mess of a dashboard at NC.

    No comment on those reviews so go figure.
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  10. #10
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    Interesting - I've never had a problem with Namecheap, but then I've never used Monika or Internetbs either - so I have no basis for comparison.
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  11. #11
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    Quote Originally Posted by bear View Post
    Seen those, Richard, but thanks.
    I'd imagine the reviewers are not those with more than a few domains, so puffy UIs are "cool" and "fun".
    Those of us not there to be entertained, but instead get some work done, find it too overly complicated and awkward, but that's just an opinion of someone who is not an anonymous reviewer on shopperapproved.
    Those are the bulk of our customers. I see Moniker mentioned here as an example of a "breath of fresh air". If you look at their registration numbers for the last 2-3 years they have lost almost 80% of their customer base and gone from millions of domains under management to just hundreds of thousands now.

    Internet.bs barely moved the needle in several years. I can go on.

    Our business model is to cater to the mass market and users with a few domains. With 30% year over year growth for the last 10 years in a row and with over 6 million domains under management, I think we are doing a pretty good job.

    I also posted that link with over 500,000 reviews handled by an independent third party company. Reviews that we have zero control over nor do we have editing rights to. As you can see, the bulk of which are overwhelmingly positive.

    That being said, we do try to make everyone happy and we have made changes and improvements and will continue to do so. Whether or not this fit into your ideal control panel is up to your own personal preference.
    Last edited by enetwork; 05-17-2016 at 04:39 PM.
    Richard Kirkendall
    NameCheap.com
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  12. #12
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    Personally, I couldn't care less about your 500,000 reviews. And as far as Moniker and Internetbs, their dashboards are much more user friendly for everyone compared to yours, even GoDaddy amd Network Solution's dashboards iare a pleasure to work with compared to that mess you call a dashboard. We've had many people, the average domain purchaser new to your dashboard tell us, that has got to be the worst and most confusing and frustrating dashboard I've ever tried to do anything in since I've had a domain.
    Last edited by bruc; 05-17-2016 at 05:14 PM.
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  13. #13
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    I agree - I have ~80+ domains with Namecheap and I hate their dashboard. I can't tell you how many times this year already - after the supposedly UI upgrade - i've had to either chat or comb through Google results to find the setting I'm looking for.

    Also ran into a problem where I had auto renew turned on, but lo and behold, you need to make sure that every single domain also has it enabled for that particular domain.

    I hate Go Daddy just enough to put up with it, but seeing their comments in this thread pompously boasting about reviews instead of actually talking about the topic of this thread..... ugh.


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  14. #14
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    Quote Originally Posted by bwbb View Post
    I hate Go Daddy just enough to put up with it, but seeing their comments in this thread pompously boasting about reviews instead of actually talking about the topic of this thread..... ugh.
    I'm pointing to reviews and things like NPS scores that we study to base our decisions on and around. Would you want us to pivot around every complaint we receive on a message board? While I would personally love to do that, unfortunately for a company our size that is not sustainable.

    The fact of the matter is, there are many more people that appreciate our control panel than those that don't, that is what our numbers tell us and that is what our overall customer feedback tells us. I understand that may not be a fit for everyone and I apologize to you for any inconvenience you have experienced due to this. What I can say and do as I stated earlier, is to continue to refine it and try to find a solution that suits everyone.

    We've never said this is a final version, the control panel continues to evolve one step at a time and will be an ongoing process.

    In the meantime, I'm happy to hear any direct feedback you have. I can provide you with my personal email address if interested.

    On another Note, this Bruc character has been badmouthing us and our company for a few years, even before the new control panel was released. He's not a client and that's why I don't bother with responding to him directly anymore.
    Last edited by enetwork; 05-17-2016 at 06:26 PM.
    Richard Kirkendall
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  15. #15
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    Quote Originally Posted by enetwork View Post
    Our business model is to cater to the mass market and users with a few domains.
    Clearly. You also have those with quite a lot of domains each that you're ignoring when they complain about the interface changes, something you said would be worked on in the last thread from September 2015. That didn't happen.
    I also posted that link with over 500,000 reviews...the bulk of which are overwhelmingly positive.
    How many were specifically positive about the new interface, rather than NC overall and over a long period predating the new UI, I wonder. I'm otherwise ok with NC for domains, mostly (notable exception is the renewal reminder upsells and support info my clients shouldn't get under the guise of ICANN forcing NC to send).
    That being said, we do try to make everyone happy and we have made changes and improvements and will continue to do so. Whether or not this fit into your ideal control panel is up to your own personal preference.
    Apparently those in the mass market with just a few domains each are the ones you want to make happy, and damn the rest. Chances are they also haven't used the old interface or one from a competitor that's simple, so have no basis to compare. For me, I rarely needed help to get things done before, now I dread going there because I know I probably will.
    Take that as you will.
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  16. #16
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    Overall I've been pleased with Namecheap so far. From my understanding I may be forced to sit out the ~week long wait if I move a domain out (Godaddy of all companies has made this literally take a few minutes to be completely moved to, say, Namecheap). Maybe I can manually approve everything here for a near-instant transfer too?

    More than anything, I'll take an ugly/old/dated interface that's easy to use over a shiny new responsive interface that takes more clicks and questions, and a lot of companies seem to care more about looks than function.

    Just my $0.03.


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  17. #17
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    Quote Originally Posted by bear View Post
    Clearly. You also have those with quite a lot of domains each that you're ignoring when they complain about the interface changes, something you said would be worked on in the last thread from September 2015. That didn't happen.
    We did in fact update the advanced dns section as well as added a "domains only" view to the domain list. The single domain management area was also revamped.

    Since we are on this topic I will share the "expired/renew" area that we are currently working on. This has not been released and I am sharing with you here so you can see that my words were not empty promises.

    http://dev.ncuilab.com/ap-mockup-fwd...piring-soon-v2

    Again, these new changes may not be exactly what you are/were looking for but as I said, the evolution is ongoing and will continue.

    For even more transparency, I will also say that one of the biggest things we are working on now is re-architecting and rebuilding our technical foundation that has sat in a monolith structure/architecture since our inception(16 years ago) and moving to a more agile "micro-services" architecture. This will allow us to iterate through these type of changes much faster.

    We are very busy doing a lot of work behind the scenes. Maybe you can't see it now but it will become more apparent in customer facing aspects as we work through that. I can assure you, we are not resting on our laurels.
    Last edited by enetwork; 05-17-2016 at 06:48 PM.
    Richard Kirkendall
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  18. #18
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    What you need to do is to forget is about these world class high tech scientific upgrades, that you seem to always talk about that goes nowhere when someone get's frustrated with the worst registrar dashboard in the industry nor do they understand. Then, go find you a toe headed kid in cabbage patch playing root the peg with is favorite pig friend that can design and build you a dashboard that's not a confusing, frustrating mess like the one you have now.

    All you have done, and most likely will do, is to continue to try and waited it out again and do nothing but leave that confusing and frustrating same pile of junk you call a dashboard in place.
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  19. #19
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    Quote Originally Posted by bruc View Post
    What you need to do is to forget is about these world class high tech scientific upgrades, that you seem to always talk about that goes nowhere when someone get's frustrated with the worst registrar dashboard in the industry nor do they understand. Then, go find you a toe headed kid in cabbage patch playing root the peg with is favorite pig friend that can design and build you a dashboard that's not a confusing, frustrating mess like the one you have now.

    All you have done, and most likely will do, is to continue to try and waited it out again and do nothing but leave that confusing and frustrating same pile of junk you call a dashboard in place.
    Oh the intellectual advice and learning available on WHT in 2016...

    Back to reality:
    - Which other major service providers and registrars engage, at CEO and exec level, here on WHT?
    - Which other major service providers and registrars actually share visibility for future plans, down to a comprehensive mockup, for all to see in the public domain?
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  20. #20
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    Quote Originally Posted by mdrussell View Post
    Oh the intellectual advice and learning available on WHT in 2016...

    Back to reality:
    - Which other major service providers and registrars engage, at CEO and exec level, here on WHT?
    - Which other major service providers and registrars actually share visibility for future plans, down to a comprehensive mockup, for all to see in the public domain?
    I'll get back with you later on this one. The fish are bedding on this mountain lake some my ole mountain buddies and me grew up together on fishing, and we sure don't won't to miss out on this,so we can put some meat on out tables. Since we all owned and have retired from our businesses and passed them on down to our kids we're not so sure we want to be part of that CEO level thing anymore.
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  21. #21
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    Quote Originally Posted by mdrussell View Post
    Oh the intellectual advice and learning available on WHT in 2016
    Some things don't change, but since this has gone a bit off kilter here on both sides, we're closing it.
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