IT.COM

Gandi transfer didn't take.. domain name deleted!

Spaceship Spaceship
Watch
Impact
109
Looks like I am having bad luck with domain names lately..

It seems gandi did not add an extra year when I transferred my name over 13 days ago even though I got an email that it was completely successfully.. apparently this particular tld deletes bang on the day of deletion and yes it seems my name has been deleted and available for registration by anyone.. very annoyed..

The invoice even specifies 'Transfer (1 year)'

Can I get this rectified quickly or should I just register it elsewhere??

EDIT: on live chat now.. will advise.. fingers crossed
 
Last edited:
0
•••
The views expressed on this page by users and staff are their own, not those of NamePros.
Yes some tld's are really strict in expiring. Keep us updated.
 
1
•••
Thanks Golan,

I paid for this transfer two weeks ago and they concede that and chalk it up as a technical glitch..



Hello Alex,

Thank you for your message and for your interest in Gandi.

Your problem requires the intervention to one of our technical staff members. We have transferred your request to our technical service, which will identify this unusual problem.

We have forwarded your e-mail to them, and you will receive a reply as soon as possible.

Best regards,

Eva
Gandi Asia
 
0
•••
What TLD was it ? Please post full details.
 
1
•••
Looking forward to know the TLD before commenting.
 
0
•••
Hey,

Sorry guys, I didn't want to mention the tld in case someone managed to register it.. it is still available and Gandi finally responded by simply saying a transfer does not include renewal so I am wondering what I paid for exactly..

Have someone on live chat now trying to sort this.. I think live chat was ignoring me yesterday or they are not working weekends

It is a relatively obscure tld (not of the new ones).. so I think I will just register it elsewhere and take my other domains out... wonder if they will refund the transfer fee?? -_-
 
0
•••
Not suprised they are refusing to refund the transfer fee that was essentially for nothing.. would love to change the subject heading as I was being far too nice
 
0
•••
Just merely posting the GTLD wont give away the domain! Something like this ******.Whatever
If you dont feel safe about it, then do post it after you have secured it.
 
0
•••
Sorry just the paranoid type.. the tld is .IM

Yes a an old obscure one.. I understand the tld has its own rules but some responsibility should be born on the part of the registrar as there are now 100s of tlds and when I paid the transfer there was no mention of having to buy additional years.. in fact the receipt specifies "Transfer (1 year)" what else am I supposed to think.. they will not refund me the transfer fee and it burns me I have 6 Euro stuck in there as well...

I am still confused why the first agent "Eva" passed me over to tech support and wasted several days when she could have just told me this herself if it was so obvious?? -_-

The domain is now registered at the original registrar.. where I should have stayed

Thanks
 
0
•••
Back